Customer Service

Return Policy


At LABEL STUDIO 18, we pride ourselves in offering the highest quality of merchandise. If you are not delighted with your purchase, return the item in its original condition with tags attached within 10 days. Merchandise returned after 10 days will not be accepted.

Please note International return shipments must be covered by the customer.

1- REQUEST THE RETURN

All returns and exchanges require a Return Authorization number and all shipping returns are covered by the customer. Please email hello@labelstudio18.com to receive your RA number. All returns in original condition will be honored full purchase price minus a 10% restocking fee per item.

2- PACKING

Safely pack the items you wish to return in the original package and include the invoice. Mark the issued Return Authorization number on the outside of the package. If you no longer have the original packaging please follow USPS guidelines and package your items appropriately.

3-EXCHANGE CREDIT OR REFUND

Once we receive your package we will email you to confirm its arrival. Full priced items qualify for an exchange, store credit, or a refund only if they are received within 10 days of receiving the item. Refunds are the full amount minus a restocking fee of 10% off each item. Sale items qualify for exchange or store credit, unless noted as final sale. Please allow up to 30 days for any refunds to show on your statement.

For any other inquiries please email us at hello@labelstudio18.com. We are available Monday-Thursday 10am-5pm central standard time and close at 2pm on Fridays.


 

 

Packages returned with perfume odor, stains and or other wear, or without the proper tags will be documented by our logistics team and promptly sent back to the customer.

 

Alterations Credit - Yes, because as much as we try hard to fit every single woman's body, it's an impossible feat.

 

You have received your items and love them, but need slight alterations. Great, we offer a $10 alterations credit towards any item sold at full price on our website. Please e-mail customerservice@madeleinematernity.com for more information on how to redeem your alterations credit.

 

Exchange or Store Credit. 

 

In an effort to help reduce headaches and save time, please e-mail any sizing questions to our customer service e-mail address customerservice@madeleinematernity.com for any sizing or style questions before placing your order. If you received an item and would like a different size or style, you may request an EMA for an exchange within 7 days of receiving your order.

Kindly write to customerservice@madeleinematernity.com to obtain your EMA.


* Goods are exchanged to Label Studio 18 and Madeleine Maternity at your own expense. We recommend having your shipment tracked and signed for to ensure its arrival at our returns department. Until it's arrival is confirmed at our exchange department it is the customers responsibility. Madeleine Maternity is not responsible for exchanges lost by shipping agents.

* Exchanges are only accepted providing the garments are unworn, in a resalable condition, with all tags attached.

 

Shipping

* We ship within 24-48 hours with a reputable shipping agent. USPS, UPS or FedEX, we provide you with your tracking number so you can see how your garment is traveling to get to your loving home. Please notify us if you would like to receive express shipping (additional charges may apply). Packages lovingly arrive within 2-3 business days.

 

International Orders

Studio18 ships internationally! For all orders shipping outside of the US the recipient might be responsible for any taxes or customs duties incurred. All international orders are considered final sale once shipped and are therefore ineligible for exchange.

Contact our customer service muse at hello@labelstudio18.com for a personalized shipping quote based on where you are located.

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